MSWAIT - SERVICE MANAGEMENT
SOLUTION
A product aimed at the implementation of integrated solutions for the management of public services, ensuring an efficient administration of service-related flows, queues and processes. This system also manages mechanisms that can be integrated with the several in absentia service channels and client management systems, providing organizations not only with a powerful in loco service management system, but also with a highly effective in loco CRM (Customer Relationship Management) tool.
Benefits
- Improvement of the quality of service provided to the user
- Improvement of the organization’s image
- Optimization of service resources and procedures
- Improvement of the quality of the general environment at service points
- Dynamic information regarding the service procedures of organizations, enabling a more efficient management
- Ability to take advantage of the users’ waiting period for the disclosure of informational, educational and promotional messages
- Creation of a new channel for communication with the user
- Strategic planning of the service structure based on real historical data supplied by the system
- Increase in the variety of public service through the use of fewer resources
- Improved user satisfaction
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